Compliance
TRAI hours, DND & DLT
India commercial calling 09:00–21:00 IST, DND scrub, PE-TM DLT templates, and AI disclosure.
Calling window
Default outbound commercial voice is allowed 09:00–21:00 Asia/Kolkata unless the tenant holds an explicit exemption record. The orchestrator refuses dispatch outside the window and queues for the next legal slot.
DND & DLT
Numbers are scrubbed against the National Customer Preference Register / DND before dial. Promotional and service templates require DLT registration (principal entity + telemarketer headers). Failed scrub = no seize of SIP.
AI disclosure
Agents open with a spoken disclosure that the caller is speaking with an AI voice worker from the tenant brand, unless a regulated exception is configured and logged.
Book a demo or open the operations console to inspect campaigns, TRAI gates, and CRM actions.