09:00–21:00 IST
Default commercial outbound voice is permitted only between 9am and 9pm Asia/Kolkata. Dispatches outside the window are queued for the next legal slot and logged as compliance.blocked.
India Regulatory Runtime
Compliance is a gate, not a footnote.
Every outbound dispatch in Shris-ai-app is evaluated against TRAI commercial hours, DND preference, DLT registration, AI disclosure, and DPDP purpose limitation before a SIP trunk is seized.
Preference scrub
Numbers are checked against the National Customer Preference Register before dial. DND hits never leave the orchestrator.
PE–TM templates
WhatsApp and SMS follow-ups for Indian traffic require registered DLT headers and template IDs bound to the tenant principal entity.
Spoken notice
Agents identify as an AI voice worker of the tenant brand on connect, with the utterance stored on the call audit record.
Personal data
Audio and transcripts are purpose-limited. Erasure and access requests route to the tenant administrator. Cross-border transfer is off by default.
TLS 1.3 / AES-256
Media SRTP, APIs TLS 1.3, optional ZDR after CRM sync. Full statement on Security.
Inspect the gate in the console
The operations workspace shows TRAI window status in real time and will refuse a simulated dispatch that fails the policy engine.